Privacy Policy

1. Information We Collect

To provide personalized product recommendations, efficient customer service, and timely updates, we collect information you share when visiting, registering, or browsing our site. This includes your name, email address, gender, IP address, device information, billing and shipping address, phone number, language preference, and merchandise category preferences. We take the protection of this information seriously and use Secure Sockets Layer (SSL) encryption to protect data transmitted between you and us, including payment details, so it cannot be read by outside parties.

2. How We Use Your Information

We use the personal information you provide to create and manage your account, complete transactions and contact you about delivery issues, share relevant market updates and promotions you've subscribed to, recommend personalized products based on your preferences, improve our products and customer support, and process exchanges, returns or complaints.

3. Communications & Notifications

We send two types of messages. Automatically triggered emails and SMS cover order confirmations, address or payment changes, delivery notices, and shipping method updates — these are directly tied to your orders, so we recommend keeping them enabled, since deleting your account will stop them too. Manually sent marketing emails and SMS share personalized product recommendations, promotions, and service updates. You can unsubscribe from marketing messages at any time via the "unsubscribe" link in any email, or by contacting us directly (see Your Rights & Opt-Out below).

4. Cookies

We use cookies — small text files stored on your device — to simplify and improve your experience on our site, such as remembering your shipping country, shopping bag, or login status. We do not use cookies to share your information with third parties, though our analytics tools (such as Google Analytics) use their own cookies to collect aggregate usage statistics. Persistent cookies remain on your device for up to 24 months; session cookies disappear when you close your browser. You can manage or delete cookies through your browser settings, but disabling them will prevent you from using the shopping cart.

5. Children's Privacy

Our site is intended for use by individuals 16 and older, or by minors with the authorization of a parent or guardian. We do not knowingly collect, use, or share data from children under 13, and we will delete any such data immediately upon discovery. If you believe a child under 13 has registered on our site, please contact us at vinaturalhair@gmail.com or +84 966 717 684 so we can remove their information.

6. Data Security & Third-Party Sharing

We protect your personal information using SSL encryption, restricted employee access, and secure physical and electronic safeguards, and we continually update these measures as technology evolves. That said, no transmission over the internet can be guaranteed 100% secure, and any information you share with us is at your own risk — we will always do our best to protect it. We never sell, rent, or trade your personal or financial information. We do work with trusted third-party partners under strict confidentiality agreements to deliver our services: delivery partners such as FedEx, UPS and DHL receive your name, address, email, and phone number to fulfill your order; payment processors such as PayPal and card issuers receive payment details to process transactions and prevent fraud; and analytics partners such as Google Analytics receive anonymized, non-identifying usage data to help us improve the site. In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant party as part of that transaction.

7. Your Rights & Opt-Out

You can request that we delete your account and all associated data at any time by contacting our customer service team; we will confirm and complete the deletion within 48 hours. To stop receiving marketing emails, click "unsubscribe" at the bottom of any email; to stop SMS messages, contact us at vinaturalhair@gmail.com. Please note that order-related notifications, such as confirmations and delivery updates, will also stop once your account is deleted.

8. Changes to This Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page. If a change materially affects how we handle information we've already collected from you, we will notify you by email or through a public notice on our site before it takes effect.